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Truly we live in an age of wonders
Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.
Carl: Hello! Thank you for being a valued Bank of America customer! My name is Carl.
Carl: How may I assist you with your personal Checking and Savings account opened in 'California'?
You: i lost my ATM card sometime in the past two days. there are no charges on it, but i can't find it anywhere. so i need to cancel it and have a new one sent out.
Carl: I absolutely understand how important it is for you to get this issue resolved.
Carl: I will be able to block the Check Card immediately.
Carl: And order a new one for you right away.
Carl: May I have your name as it appears on your account?
You: Eric Sorenson
Carl: Thank you for the information provided, Eric.
Carl: Eric, Please allow me to process your request.
Carl: Meanwhile could you please confirm the current mailing address?
You: Carl, are you a computer program or a human?
Carl: I am a real person.
You: My address is XXX, Campbell CA
Carl: So, it has not been changed.
Carl: Okay. I have blocked your check card.
Carl: and also I have ordered a new one for you.
Carl: You will receive the new card within 5-7 business days.
You: just to confirm, this is for the account ending in XXXX, right?
Carl: Eric, to activate your Check Card.
Carl: Yes. this check card is linked to account ending in -XXXX
Carl: Go to www.bankofamerica.com and sign on to Online Banking.
Carl: Check the box next to activate this card.
Carl: And your new check card will be activated immediately.
Carl: There is no fee with this request.
You: perfect, thank you - i am not sure i believe that you are a human but you have been a very helpful human/computer entity in any case.
Carl: Your satisfaction is of highest priority for me.
Carl: I appreciate your nice comments, it just motivates me to provide the best service possible.
Carl: Eric, Is there anything else I may assist you with?
You: That is all thank you Carl.
Carl: Thank you for choosing Bank of America's Text Chat Service! We appreciate and value your business and have a wonderful evening!
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